General questions

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Can I buy individual tickets for sold-out days?

If a day is sold out, we unfortunately cannot issue any further tickets for the time being, even if it is only for a few people. We may be able to release additional capacity later. This depends on the first few days on which the market is open, as we can then better assess whether we can accommodate more visitors. If there are no more tickets available for your preferred date, you can put your name on the waiting list via.

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What is included in the ticket price?

The ticket price includes admission, all drinks and all food. You can view the food and drink selection here. Curling, log nailing and all additional entertainment can also be used free of charge.​

 

What is included in the VIP ticket?

In addition to faster admission, the VIP ticket also includes access to the heated VIP tent. The tent has plenty of seating and its own mulled wine and drinks station. The food of your choice is available at the Christmas market. For groups of 10 or more tickets, we will automatically reserve contiguous tables for you in the VIP tent.

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Is the Christmas market open to the public or is there a box office?

Admission to the Christmas market is only possible with a valid advance booking ticket. There is no box office, tickets can only be purchased online. Tickets are limited per day so that we can adhere to our hygiene concept and all guests can enjoy their visit without long waiting times.

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How long is the Christmas market open?

The Christmas market is open daily from 18.11.2024 to 30.12.2024 from 17.00 to 22.00. The market is closed on 24 and 25 December. There are four different admission times to keep waiting times at the individual huts as short as possible. The admission times start at 5.00 pm, 6.00 pm, 7.00 pm and 8.00 pm. At weekends, there are no tickets for the 8.00 p.m. admission time and a smaller ticket contingent.

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Is vegetarian/vegan/gluten-free food also available?

Yes, we also offer vegan dishes. The mushroom pan, soup, roasted almonds as well as the pretzel are vegan. We do not have any special gluten-free food on offer, but people with coeliac disease should also find what they are looking for here. You can find an overview of the dishes on our Food & Drinks page.

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Is there heated seating available to warm up?

As a general rule, we are not using radiant heaters in the area this year. They will only be used for our employees in the food and drinks huts, as the heat can be kept in more effectively there. In addition, there are a number of fireplaces dotted around the event area where you can warm up if necessary. As a general rule, it is winter and a Christmas market naturally takes place outside, so always make sure you wear warm clothing.

 

Is the Christmas market barrier-free?

Yes, but with some restrictions. Please note that there are some old rails and cable bridges on the site, which can be an obstacle depending on the type of mobility aid. Barrier-free toilets are available in the Spreespeicher building. There will be a special entrance to provide wheelchair users with barrier-free access.

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Can I bring my dog?

No, as your dog would much rather be away from noise and people. Places like Christmas markets also pose many other risks for dogs, such as unsuitable food and cigarette butts on the floor, which can be ingested and cause health problems. It can also happen that very hot drinks are spilled in the crowd and can hit the dog.

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Is there mulled wine with a shot?

Yes, we also offer mulled wine with a shot for a small surcharge. However, only card payment is possible (EC or credit card).

 

Is there a left-luggage office?

No, please only bring what you absolutely need to the Christmas market, we have no way of storing your luggage and other items for the duration of your visit.

 

Where can we see how many tickets are available for our preferred date?

On the Buy Tickets page, you can select your desired date on the left above the ticket categories by clicking on the “Book” button. The available number of seats for each ticket category is then displayed below the price.

 

Is it possible to make an exclusive booking for the Christmas market?

Yes, the Christmas market can be booked exclusively. However, this requires a minimum number of 200 participants and a minimum turnover. As an event location, we can also offer you attractive alternatives. Please make an individual group inquiry for this.

 

Can food also be taken away?

It is not permitted to take away food and drinks. Our concept is designed to offer our guests an unforgettable experience on site, including the consumption of food and drinks on site. In an all you can eat restaurant or buffet restaurant, no food can be packed and taken away, as it is intended for consumption on site.

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Reservation

Can seats be reserved?

Seats at the Christmas market No, it is not possible to reserve a seat at the Christmas market. There are several forest taverns with seats as well as forest taverns with standing room. There are many other seating areas scattered around the site. Seating in the heated VIP tent If you have purchased VIP tickets, we will automatically reserve contiguous tables for groups of 10 people or more. Otherwise, due to the limited number of tickets, there are enough seats for all ticket holders.

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Can tickets be reserved?

Tickets can be reserved for a maximum period of 5 days for groups of 50 tickets or more. In all other cases we are unfortunately unable to offer this option for organizational reasons.

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Can the curling rink be reserved?

The curling rink cannot be reserved, but our experience shows that everyone who wants to play will have the opportunity to do so.

 

 

Where can I see how many tickets are still available?

You can find an overview of how many tickets are still available on which day and in which time slot here.

 

Cancellation

Can individual tickets be returned?

As with concert tickets, it is not possible to return tickets. The reason for this is that sports, leisure and cultural events of all kinds are difficult to plan and economically viable with a two-week right of withdrawal and return. This is also the view of the legislator, which is why the Distance Selling Act expressly does not apply to a contract between you and us as the organizer for the provision of services in the field of leisure activities (Section 312 b (3) No. 6 BGB).

 

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How to pay

What payment options do you offer?

We offer the following payment options:

Credit card

Paypal

GooglePay

 

For companies wishing to purchase more than 50 tickets, there is also the option of purchasing tickets on account. Please inform us of your wish to purchase on account using the relevant booking form. However, payment must be received within 10 days, otherwise the tickets will automatically go back on sale.

 

 

Can tickets be purchased on account?

Purchase on account is only possible for companies and from a minimum quantity of 50 tickets. Please let us know if you wish to purchase on account using the relevant booking form. Please send us your contact details and billing address. You will then receive a booking confirmation including an invoice with a payment term (10 days). As soon as the invoice amount has been received by our payment provider, the tickets will be sent automatically. If payment has not been made, the tickets will automatically go back on sale.

Tip: Your company will always receive an invoice with your company address, which you can enter yourself in the payment process. If your company does not allow payment via Paypal or company credit card, it is also possible to place the order with a private credit card and have the money reimbursed by the company via an expense reimbursement.

For the sake of simplicity, we ask you to prefer one of the payment methods in the online store in order to keep the administrative effort as low as possible. You will receive an invoice in any case. Payment on account is not possible for private individuals.

 

 

Will we receive an invoice?

Yes, you will receive an invoice in PDF format sent to your email address immediately after the online purchase. You can also enter a company address during the purchase process, which will then appear on the invoice. You can download the invoice in the confirmation e-mail.

 

 

Why does my name appear on all tickets?

This has no special meaning, but is simply the procedure of our ticket provider. All tickets are name-independent and can be transferred and sold to other people without any problems.

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Are there children's tickets?

Children under the age of 6 are admitted free of charge and do not require a ticket. Children aged 6 to 16 pay a reduced price depending on the time of day. You can also buy tickets online.
 

17.00 hrs: € 28.90 plus fee / VIP tickets: € 50.0